Terms of Service & Service Level Agreement
1. Acceptance of Terms & Contractual Framework
These Terms of Service (the "Agreement" or "Terms") constitute a legally binding commercial agreement entered into by and between Signal Recovery Software Engine ("SRSE", "Provider", "we", "us", or "our") and the corporate entity, business, or individual ("Customer", "Subscriber", "you", or "your") purchasing, deploying, or accessing our server-side conversion tracking middleware, reverse-proxy edge infrastructure, software development kits (SDKs), or administrative portals.
By clicking "I Agree", deploying our edge reverse-proxy worker scripts, generating API credentials, configuring DNS routing records to our ingress nodes, or transmitting conversion telemetry to our platform, you unequivocally acknowledge that you have read, understood, and agreed to be bound by these Terms in their entirety. If you represent an enterprise or agency, you certify that you possess full legal authority to bind such entity to this Agreement.
2. Description of Services & Technical Architecture
SRSE delivers an enterprise-grade cloud-edge middleware platform designed to restore marketing attribution signals impacted by browser storage restrictions (including Apple Safari Intelligent Tracking Prevention - ITP, Mozilla Firefox Enhanced Tracking Protection - ETP, and Chrome Privacy Sandbox standards).
Our services encompass:
- Reverse-Proxy Edge Routing: Ingress nodes hosted on first-party customer subdomains (e.g.,
data.customerbrand.com) providing HTTP request routing and first-party cookie issuance (_cg_fp_uid). - Server-to-Server Conversions API (CAPI) Relays: Direct integration gateways routing sanitized conversion events to Meta CAPI, Google Ads API (Enhanced Conversions), TikTok Marketing API, and related marketing endpoints.
- Cryptographic Edge Normalization: In-memory SHA-256 pre-hashing of email, phone, and match parameters prior to upstream egress.
- Consent Parameter Mapping: Dynamic propagation of Google Consent Mode v2 and Meta Limited Data Use (LDU) signals.
3. Customer Privacy Warranties & Regulatory Compliance
Customer acknowledges that SRSE acts solely as a technical data processor and infrastructure intermediary. As the sole Data Controller (GDPR Art. 4(7)) and Business (CCPA/CPRA ยง 1798.140(d)), Customer represents, warrants, and covenants that:
A. Valid Opt-In Consent (ePrivacy & GDPR)
Customer has obtained valid, freely given, specific, informed, and unambiguous opt-in consent from all applicable end users prior to setting marketing tracking cookies or transmitting conversion signals, as mandated by the ePrivacy Directive (Directive 2002/58/EC as amended), GDPR Article 6(1)(a), and the Google EU User Consent Policy.
B. CCPA / CPRA "Do Not Sell / Share" Compliance
Customer maintains an active, legally compliant mechanism enabling California and other US consumers to opt-out of the "Sale" or "Sharing" of personal information for cross-context behavioral advertising. Customer covenants to accurately fire opt-out signals, Global Privacy Control (GPC) headers, or Meta Limited Data Use (LDU) flags when processing opted-out consumers.
C. Ad Platform Terms Adherence
Customer strictly complies with all downstream ad platform policies, including the Meta Business Tools Terms, Meta Commercial Terms, Google Ads API Policies, Google Customer Data Terms, and TikTok Commercial Terms.
4. Acceptable Use Policy (AUP) & Prohibited Data Classes
Customer shall not route, inject, transmit, or expose SRSE edge infrastructure to any of the following restricted data classes:
Remedies for Breach: Transmission of any Prohibited Data constitutes an irremediable material breach of this Agreement. SRSE reserves the right to immediately suspend or terminate Customer's routing nodes without prior notice, purge all offending cache records, and seek full indemnification from Customer.
5. Enterprise Service Level Agreement (SLA) & Uptime Commitments
Provider commits to maintaining a Monthly Uptime Percentage of not less than 99.99% for its enterprise reverse-proxy edge ingress nodes during each billing calendar month.
A. Uptime Percentage Calculation Formula
Monthly Uptime Percentage is calculated on a per-calendar-month basis according to the following mathematical formula:
"Downtime" is defined as a consecutive period exceeding five (5) minutes during which Provider's edge reverse proxy returns an HTTP 5xx Server Error status on more than 5% of valid inbound HTTP conversion requests across all global edge points of presence (PoPs).
B. Service Credit Schedule
If Provider fails to achieve the 99.99% Monthly Uptime Commitment, Customer shall be entitled to receive a Service Credit applied against future subscription invoices in accordance with the following tier schedule:
| Monthly Uptime Percentage | Service Credit Applied (% of Monthly Fee) | Eligibility Window |
|---|---|---|
| 99.90% to < 99.99% | 10% Credit | Within 30 days of incident close |
| 99.00% to < 99.90% | 25% Credit | Within 30 days of incident close |
| < 99.00% | 50% Credit | Within 30 days of incident close |
C. SLA Exclusions
Downtime shall not include, and no Service Credits shall accrue for, unavailability resulting from:
- Upstream Ad Platform Outages: Unavailability, API throttling, error responses, or maintenance on third-party ad network endpoints (Meta Graph API, Google Ads API, TikTok API, Twitter Ads API).
- Customer Configuration Errors: Misconfigured DNS CNAME records, SSL/TLS certificate misconfigurations, invalid API access tokens, or firewall rules implemented by Customer.
- Scheduled Maintenance: Announced maintenance windows communicated to Customer with at least 48 hours prior notice (not to exceed 4 hours per calendar month).
- Force Majeure & Catastrophic Cyberattacks: Distributed denial-of-service (DDoS) attacks, upstream internet transit backbone partition, or global telecommunication failures outside Provider's reasonable control.
6. Third-Party Ad Platform Policy & ROAS Disclaimers
SRSE is an independent software provider unaffiliated with Meta Platforms, Inc., Google LLC, ByteDance Ltd., or X Corp. Provider exercises zero control over the internal policies, automated moderation algorithms, auction dynamics, or compliance decisions enforced by third-party advertising networks.
PROVIDER EXPRESSLY DISCLAIMS ANY WARRANTY, GUARANTEE, OR LIABILITY FOR:
- Suspension, restriction, disabling, or banning of Customer's ad accounts, Business Managers, or advertising pixels.
- Any specific Return on Ad Spend (ROAS), Cost Per Acquisition (CPA), conversion rate lift, or commercial revenue metric.
- Attribution discrepancies arising from third-party algorithmic modeling, delayed reporting, or cross-device deduplication windows.
7. Subscriptions, Invoicing, Metering & Payment
Access to SRSE is provided under monthly or annual subscription plans metered by tracked event volumes:
- Billing Gateway & Security: All payment transactions are securely processed via Stripe, Inc. SRSE does not store unencrypted credit card details.
- Event Metering & Overages: Subscriptions include allocated monthly event volume thresholds. Overages incurred during a billing cycle are invoiced at published tiered rates at the conclusion of the monthly period.
- Automatic Renewal: Subscriptions automatically renew for successive terms unless canceled by Customer via the administrative portal at least forty-eight (48) hours prior to the renewal date.
- Taxes: Fees are exclusive of all applicable sales, value-added (VAT), goods and services (GST), or withholding taxes, which shall be added to invoices where statutory.
8. Proprietary Rights & License Grants
Provider retains all right, title, and interest (including all patent, copyright, trademark, and trade secret rights) in and to the SRSE edge routing scripts, reverse-proxy architectures, CAPI normalization engines, APIs, documentation, and user interfaces.
Subject to compliance with these Terms, Provider grants Customer a limited, non-exclusive, non-transferable, revocable license to execute SRSE client scripts and route conversion events during the active subscription term. Customer grants Provider a limited, royalty-free license to route, process, and normalize event payloads strictly as necessary to execute the services requested.
9. Mutual Indemnification & Risk Allocation
A. Customer Indemnification Obligations
Customer agrees to defend, indemnify, and hold harmless Provider, its officers, directors, employees, and agents from and against any third-party claims, regulatory enforcement actions, fines, penalties, losses, damages, or reasonable legal fees arising out of or related to: (i) Customer's breach of user consent warranties under GDPR, ePrivacy, or CCPA; (ii) Customer's transmission of Prohibited Data (HIPAA PHI, GDPR Art. 9, COPPA); or (iii) Customer's violation of third-party advertising network terms.
B. Provider IP Infringement Indemnification
Provider agrees to defend Customer against any third-party claim alleging that the core SRSE edge software infringes a valid copyright or registered patent, and shall pay any damages finally awarded against Customer by a court of competent jurisdiction.
10. Strict Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW:
1. EXCLUSION OF CONSEQUENTIAL DAMAGES: IN NO EVENT SHALL PROVIDER BE LIABLE TO CUSTOMER OR ANY THIRD PARTY FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF ADVERTISING REVENUES, LOSS OF DATA, GOODWILL, OR BUSINESS REPUTATION, REGARDLESS OF THEORY OF LIABILITY AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
2. AGGREGATE MONETARY LIABILITY CAP: PROVIDER'S TOTAL AGGREGATE CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THIS AGREEMENT, THE SERVICES, OR DATA PROCESSING SHALL UNDER NO CIRCUMSTANCES EXCEED THE TOTAL SUM ACTUALLY PAID BY CUSTOMER TO PROVIDER IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE OCCURRENCE GIVING RISE TO THE FIRST CLAIM.
11. Mandatory Binding Arbitration & Class Action Waiver
Any dispute, controversy, or claim arising out of or relating to this Agreement, including the breach, termination, or validity thereof, shall be resolved through mandatory, confidential binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules.
CLASS ACTION WAIVER: CUSTOMER AND PROVIDER EXPRESSLY AGREE THAT ALL DISPUTES SHALL BE RESOLVED ON AN INDIVIDUAL BASIS. NEITHER CUSTOMER NOR PROVIDER SHALL COMMENCE, JOIN, OR PARTICIPATE IN ANY CLASS ACTION, COLLECTIVE ACTION, REPRESENTATIVE PROCEEDING, OR PRIVATE ATTORNEY GENERAL ACTION AGAINST THE OTHER.
JURY TRIAL WAIVER: BOTH PARTIES VOLUNTARILY AND IRREVOCABLY WAIVE ANY CONSTITUTIONAL OR STATUTORY RIGHT TO A TRIAL BY JURY.
12. Governing Law, Severability & Notices
This Agreement shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflicts of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be severed and the remaining provisions shall continue in full force and effect. Official notices to Provider must be transmitted to: legal@signalrecoverysoftwareengine.com.